STORE POLICY

CUSTOMER CARE

Customer Care Policy
At EMBR WEAR, we are committed to providing reliable and respectful customer support. Our team is available to assist with order inquiries, shipping, returns, exchanges, and general questions.

Contact & Response Time
Customers may reach us through our support email or contact form. Please allow 24–48 business hours for a response.

Orders & Shipping Support
Once an order is placed, changes or cancellations cannot be guaranteed after processing. We are happy to assist with tracking and shipping concerns; however, EMBR WEAR is not responsible for carrier delays.

Returns & Product Issues
All returns, exchanges, and refunds are handled according to our Return & Refund Policy. If you receive a damaged or incorrect item, please contact us within the stated timeframe with photos.

Customer Responsibility & Conduct
Customers are responsible for providing accurate order details. We ask that all communication remain respectful; abusive behavior may result in limited support.

EMBR WEAR reserves the right to update this policy at any time.

PRIVACY & SAFETY

Privacy & Safety Policy
At EMBR WEAR, your privacy and safety are extremely important to us. We are committed to protecting your personal information and providing a secure shopping experience.

Information We Collect
We collect personal information such as your name, email address, shipping address, billing details, and order history when you place an order or contact us. This information is used solely to process orders, provide customer support, and improve our services.

How We Use Your Information
Your information is used to fulfill orders, communicate order updates, respond to inquiries, and send promotional messages if you choose to opt in. We do not sell or share your personal information with third parties for marketing purposes.

Payment Security
All payments are processed through secure, encrypted third-party payment providers. EMBR WEAR does not store or have access to your full payment details.

Data Protection
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. Access to personal data is limited to authorized personnel only.

Cookies & Tracking
Our website may use cookies to enhance your browsing experience, analyze site traffic, and improve functionality. You may disable cookies in your browser settings if you prefer.

Your Rights
You may request access to, correction of, or deletion of your personal information by contacting our customer support team.

Policy Updates
EMBR WEAR reserves the right to update this Privacy & Safety Policy at any time. Any changes will be posted on this page.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments